Sales Associate — Sales Legal & Ethical Practices
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What you'll learn:
Understanding the Foundations - **Description:** This day introduces the fundamental concepts of sales ethics and the legal landscape relevant to sales. You'll learn what constitutes ethical behavior in sales, why it's important, and the basic laws and regulations that govern sales practices. - **Specific Resources/Activities:** - **Expected Outcomes:** Define sales ethics and its importance. Understand the basic difference between legal and ethical. Begin to recognize the importance of building trust.
Personal Notes:
What you'll learn:
- **Description:** This day focuses on understanding key consumer protection laws that salespeople need to be aware of. This includes laws related to advertising, product safety, and warranties. - **Specific Resources/Activities:** - **Expected Outcomes:** Identify key consumer protection laws. Understand the consequences of violating these laws. Differentiate between legal vs illegal, and ethical vs unethical sales practices.
Personal Notes:
What you'll learn:
- **Description:** Delve into the specifics of advertising regulations, focusing on the importance of truthfulness and avoiding misleading claims. You'll learn what constitutes misleading advertising and the consequences of making false or unsubstantiated statements. - **Specific Resources/Activities:** - **Expected Outcomes:** Recognize the characteristics of misleading advertising. Understand the legal ramifications of misleading advertising. Develop critical thinking skills for evaluating advertising claims.
Personal Notes:
What you'll learn:
- **Description:** This day focuses on understanding the basics of contracts and agreements in sales, including what constitutes a valid contract, essential elements, and common terms and conditions. - **Specific Resources/Activities:** - **Expected Outcomes:** Understand the basics of contract law as it applies to sales. Recognize the essential elements of a contract. Learn to identify common contract clauses.
Personal Notes:
What you'll learn:
- **Description:** This day explores the ethical and legal considerations related to customer data privacy in sales. You'll learn about data protection regulations, such as GDPR (if applicable), and best practices for handling customer information responsibly. - **Specific Resources/Activities:** - **Expected Outcomes:** Understand the importance of customer data privacy. Identify the basics of relevant data protection regulations. Comprehend the impact of data breaches on customers and businesses.
Personal Notes:
What you'll learn:
- **Description:** This day examines various sales tactics and explores the ethical implications of each. You'll learn to identify manipulative techniques and understand how to sell ethically while remaining effective. - **Specific Resources/Activities:** - **Expected Outcomes:** Recognize different sales tactics and their potential ethical implications. Develop ethical sales techniques. Practice handling difficult ethical scenarios.
Personal Notes:
What you'll learn:
- **Description:** This day is dedicated to reviewing the key concepts learned throughout the week, analyzing real-world case studies, and planning for continued learning. - **Specific Resources/Activities:** - **Expected Outcomes:** Solidify understanding of key concepts. Practice applying knowledge to real-world scenarios. Create a plan for continued learning and professional development.
Personal Notes:
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