HR Manager — Employee Relations & Conflict Resolution
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What you'll learn:
Laying the Foundation - **Description:** This day introduces the broad field of Human Resources (HR) and specifically focuses on Employee Relations. We'll explore what HR departments do, the core functions within HR, and the importance of employee relations for organizational success. We'll also define what Employee Relations entails: fostering positive relationships between employees and the company. - **Specific Resources/Activities:** - **Expected Outcomes:** Understand the general scope of HR and identify the core purpose and significance of Employee Relations within an organization. Define Employee Relations and its core purpose.
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What you'll learn:
Legal Framework - **Description:** A crucial aspect of Employee Relations involves understanding employment laws. This day will provide a high-level overview of key federal and potentially local employment laws (e.g., Fair Labor Standards Act (FLSA), Equal Employment Opportunity (EEO) laws, and basic workplace safety). - **Specific Resources/Activities:** - **Expected Outcomes:** Identify and explain core employment laws and regulations that impact employee relations. Appreciate the legal framework that guides workplace interactions.
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What you'll learn:
Building Bridges - **Description:** Effective communication is the cornerstone of good employee relations. This day concentrates on developing crucial communication skills. We will focus on active listening, clear and concise written and verbal communication, and the importance of empathy in workplace interactions. - **Specific Resources/Activities:** - **Expected Outcomes:** Understand and apply the basics of effective communication, including active listening. Improve written and verbal communication skills for dealing with workplace issues.
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What you'll learn:
De-escalation and Negotiation - **Description:** Conflict is inevitable in any workplace. This day introduces the fundamentals of conflict resolution. We'll define conflict, explore common causes of conflict in the workplace, and learn about basic conflict resolution approaches, including de-escalation techniques and negotiation strategies. - **Specific Resources/Activities:** - **Expected Outcomes:** Define conflict and identify its potential causes. Understand basic conflict resolution strategies, including de-escalation and basic negotiation techniques.
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What you'll learn:
Handling Concerns - **Description:** This day focuses on practical skills related to handling employee complaints and grievances. We'll learn about the importance of a clear process, investigation techniques, and documentation best practices. - **Specific Resources/Activities:** - **Expected Outcomes:** Understand the importance of formal grievance procedures. Learn how to initiate and conduct a basic investigation into an employee complaint, paying attention to documentation.
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What you'll learn:
Addressing Performance Issues - **Description:** Learn about the key elements of effective performance management systems and how to address performance issues constructively. This will include understanding performance standards, providing feedback, and the basics of the disciplinary process (progressive discipline). - **Specific Resources/Activities:** - **Expected Outcomes:** Understand the importance of performance management. Learn the basics of progressive discipline and the correct way to give feedback.
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What you'll learn:
Promoting Wellbeing - **Description:** This final day synthesizes previous learning and explores how to foster a positive and productive work environment, addressing the key factors like workplace culture, diversity and inclusion, and employee wellbeing. - **Specific Resources/Activities:** - **Expected Outcomes:** Understand the importance of fostering a positive work environment. Identify actions that create a more inclusive and supportive workplace.
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