1

**Building Rapport & Initial Patient Assessment

Description

Establishing a positive first impression and gathering essential patient information.

Available

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises
2

**Effective Verbal Communication & Clear Explanations

Providing clear and concise explanations of the phlebotomy procedure.

Locked

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises
3

**Non-Verbal Communication & Body Language

Understanding and utilizing effective non-verbal communication techniques.

Locked

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises
4

**Communicating with Diverse Populations & Patients with Special Needs

Adapting communication strategies for diverse patients.

Locked

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises
5

**Managing Difficult Patient Interactions & Conflict Resolution

Addressing challenging patient behaviors and resolving conflicts.

Locked

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises
6

**Documentation & Accurate Record Keeping

Proper documentation and communication with healthcare team members.

Locked

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises
7

**Professionalism, Ethics, and Continuous Improvement

Maintaining a professional demeanor, ethical conduct, and striving for continuous improvement.

Locked

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises

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