1

**Introduction to E-commerce & Customer Experience Fundamentals

Description

Understanding the Basics

Available

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises
2

**E-commerce Platforms & the Customer Journey

Navigating the Digital Storefront

Locked

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises
3

**Customer Service Channels & Communication Skills

Connecting with Customers

Locked

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises
4

**Order Management & Fulfillment Basics

Getting Orders to Customers

Locked

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises
5

**Customer Service Metrics & Data Analysis Basics

Measuring and Analyzing CX

Locked

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises
6

**Returns, Refunds, and Customer Complaints

Handling Issues with Grace

Locked

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises
7

**Building Customer Loyalty & Long-Term CX

Creating Advocates

Locked

Learning Objectives

  • Understand the fundamentals
  • Apply practical knowledge
  • Complete hands-on exercises

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